Privacy Policy
1. General Information
We take the protection of your personal data very seriously. This privacy policy explains how we collect, use, and protect your data when using RepliRate.
2. Data Controller
Nico Purin
Au 14a
6842 Koblach
Austria
Email: support@replirate.io
3. Hosting
Our website and application are hosted by a professional hosting provider. Personal data such as IP addresses may be processed to ensure secure operation of the service.
4. User Accounts
When creating an account, we process the information you provide (e.g. email address) to operate your user account and provide our services.
Users can delete their account at any time. All associated data will be deleted unless legal retention obligations apply.
5. Etsy Integration
If you connect an Etsy shop, RepliRate processes only publicly available shop and review data, such as:
- Shop name and shop ID
- Product reviews (text, rating, date)
- Product names
No customer names, email addresses, payment data, or order details are accessed or stored.
6. AI-Based Analysis
RepliRate uses artificial intelligence to analyze review texts and generate summaries, sentiment scores, and recommendations.
These analyses are purely informational and do not constitute automated decision-making with legal or similar effects.
7. Email Communication
We send system-related emails (e.g. reports, notifications) using an external email service provider. Your email address is processed solely for this purpose.
No marketing emails are sent without explicit consent.
8. Web Analytics
We use a privacy-friendly analytics service that does not use cookies and does not track users across websites.
No personal user profiles are created.
9. Data Security
We apply appropriate technical and organizational measures to protect personal data against loss, misuse, and unauthorized access.
10. Your Rights
You have the right to access, rectify, erase, or restrict the processing of your personal data, as well as the right to data portability.
If you believe your data is processed unlawfully, you have the right to lodge a complaint with a supervisory authority.